Posted on
• Develops and deploy call flow applications (Interactive Voice Response applications) that have an impact to the customer and a support or sales agent’s experiences
• Partner with internal teams to define and implement solutions that improve support experiences
• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code.
Person Specification
• Bachelor’s degree, or equivalent in Software Engineer, Computer Science or closely related field
• Hand on Experience on Google DialogFlow
• 3+ years IVR / Speech Recognition experience
• The ability to design call flows from requirements documentation and workshops
Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc.
• A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux
• A working knowledge of telephony technologies including call routing, SMS, VOIP
• State Machine Experience & Knowledge
• Unix/shell scripting (Bash, PowerShell or any other shell)
• Application support experience
Kloudhive LLC is a Global Tech Recruiting and Staffing Company, an MBE. Based in NY. We are a preferred tech resourcing partner for Global Clientele.