Desktop Support Analyst

We are currently seeking a Desktop Support Analyst to support a client in Washington DC. This is a contract position that runs until December 31, 2020 with the possibility of an extension.

US CITIZENSHIP REQUIRED

Experience with iOS development, powershell scripting, console management, MDM, and/or object oriented programming.
 

• The candidate should demonstrate strong technical knowledge and experience with Office 2016 (including Outlook), O365, Active Directory, Microsoft Skype for Business, Client Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 10.x.
• The successful candidate will be expected to interface with internal customers and various technical support teams. 
• The demonstrated ability to follow standard operating procedures and processes is essential.

The contractor is required have:

• At least Seven years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via CA Service Desk, BMC Remedy, ServiceNow or similar.
• At least 5 years' experience in with installing, configuring and supporting the Microsoft Windows 7/8/10 operating systems on laptops and desktop computers in a client/server environment.
• At least 5 years' experience in supporting common applications, such as Microsoft Office; experience with scripting using VB Script, Java-script, SQL, PowerShell, or HTML
• Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required.
• 2 years minimum experience planning and executing activities using with Microsoft Project, Visio, Excel, PowerPoint and SharePoint
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Knowledge of iPhone smart phone support and administration.
• Demonstrated analytical and problem solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization.

ALTA IT Services, LLC is an equal opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other factor.

Since 2004, ALTA has built a reputation as an established leader in IT staffing and consulting services for government, commercial and non-profit enterprises in the Washington, DC metro area.