Customer Support Representative

McFarland Engineering is hiring for multiple Customer Service Representative (Call Center) positions with a repossession management

Title: Customer Service Representative – Call Center

Type: Temp-to-hire; Full-time

Shift: 8:30 a.m. – 5:30 p.m. OR 9:00 a.m. – 6:00 p.m. OR 10:00 a.m. – 7:00 p.m.

Pay: $13.50-15.00/hour

Location: South Nashville / Off I-24 & Harding

The Customer Service Representative provides essential client services and account management to ensure client expectations are being met.

Responsibilities include:

• Build successful relationships with contractors and clients in order to service accounts
• Communicate verbally and/or systematically with clients and contractors to provide account updates and obtain any necessary documentation or guidance
• Use of internet databases and phone tools in order to locate customers/collateral
• Assist with updates and account management for team

Qualifications, knowledge, & skills:

• High school diploma required
• 1 years of previous customer service or call center experience required
• Proficient in Microsoft Office programs – Excel, Outlook, Word, etc.
• Great written and verbal communication skills

Our experience providing structural engineering services extends through all phases of projects from conceptual planning through construction administration. We are familiar with the structural standards and submittal requirements of local, state and federal entities. While we typically serve in a sub-consultant role under Architects on large projects, we can also serve as a prime consultant on structurally relevant projects, or even provide structural plan checking services where needed. We are sensitive to the timelines required on today's construction projects and have the means to meet demanding schedules.