Posted on
Customer Support Professional
Status PT / FT
Rate $11.00 per hour
Location Telecommute / Remote
Duration 06+ Months
Support representative who can provide customer support for corporate clients in a remote call center setting. Full product line training provided to inform, assist and educate customers on products, services and procedures.
Skill-Set & Responsibilities
Call center background
Ability to maintain client call metrics, attendance and call handling time.
PC skills (with ability to navigate and toggle through multiple windows)
Attention to detail and accuracy
Open availability (weekend coverage required)
Successfully pass drug/background screening (most clients)
Address incoming call volume resolving customer requests
Knowledgeable with Microsoft Office applications; including Web Ex, Google apps
Team oriented; while working under minimum supervision
Hardware Requirements
Laptop -or- desktop
Windows operating system (Wins 8 or 10)
Installed antivirus
Dual monitors (preferred)
Undisturbed home office setting
Job Requirements
Previous customer support experience
Weekends and/or holiday availability
Ability to manage large amounts of inbound / outbound calls in timely manner
Background / Drug screening
Apply via link below:
https://syncemploymentcenter.com/apply-1#831d1344-92ce-441e-a906-5fa3faba4c7e
Job Types: Full-time, Part-time, Contract
Pay: From $11.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: Remote
JPalmr and Associates is a Managed Services Provider offering exceptional helpdesk, IT consulting and recruiting services throughout the United States. Our professional, knowledgeable and reliable team empowers our clients to make their business and IT infrastructure a strategic asset.
Established in 2003, JPA provides help desk services and systems management to businesses throughout the northeastern U.S. After years in the IT industry, we realized the increased need for managed services, and have since expanded our helpdesk and systems management services.
In 2013, JPA branched off into two separate business entities (Managed Services and Virtual Call Center).
JPA virtual call center offers opportunities to provide home-based customer support services. Our millennial approach to ever-changing technologies is what has allowed us to continually grow and provide exceptional services.