Customer Service Specialist 2

Customer Service Specialist 2 
Counseling, Stu Access Svcs, Veteran & Military Student Services
 
Opening Date:                              07/15/2021
Date of First Consideration:         07/29/2021
Bargaining Unit:                            WFSE – Higher Education
Salary Range:                               $36,905-$47,779 /annually dependent upon education/experience

Under general direction from the Dean of Student Support & Success, the Customer Service Specialist will support the College’s Counseling, Student Accessibility Services (SAS), and Veteran & Military Student Services (VMSS) program’s commitment to student access, success, and equity. This position is responsible for representing the designated programs and services to students, staff, and/or members of the public by providing program information and processes through a variety of electronic or verbal inquires. The position provides significant administrative, fiscal, and programmatic assistance to the Dean and assigned areas.

Essential Job Duties:

• Serve as the first point of contact for Counseling Services, in addition to providing general support to the VMSS and SAS areas.
• Respond to emails, phone calls, and in-person inquiries; schedule appointments and maintain calendars.
• Facilitate triage for students in crisis to connect them with appropriate supports and resources.
• Maintain confidentiality within legal/ethical standards for those seeking or receiving counseling services.
• Act as liaison between individuals and all assigned programs.
• Receive/respond to assigned areas inquiries regarding program regulations, policies, processes, etc.
• Establish/maintain complex databases or manual file system(s). Run and compile data reports.
• Compile and produce reports, forms, and documents for Counseling and area (tenure reports, quarterly course schedules, student forms, etc.).
• Track and reconcile expenses within designated program budgets; create fiscal reports as needed.
• Provide office support for assigned areas, including ordering supplies, purchasing, travel expenses, etc.
• Assist with proctoring exams on campus for the SAS office.
• Direct/schedule work study students and other assigned hourly staff in support of program functions.
• Other duties as assigned of a similar level/nature.

Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement. Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship. Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard*. We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environment for all.

**Please visit Shoreline.edu to review/apply for position**