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Valve software cooperation is hiring for a Customer Service Associate at Fidelity Investments in Westlake, TX.
Position Information:
- This is a 6 month contract opportunity.
- $15 per hour
- Monday through Friday / 40hr work week.
A successful Customer Service Associate enjoys helping customers and takes personal responsibility for delivering outstanding customer service. These individuals are the initial point of contact with Fidelity and play a key role in meeting their needs.
Responsibilities include:
Answering In-bound phones calls throughout your shift focused primarily on the following:
Authenticating customer identity and accounts
Responding to customer needs and inquiries while adhering to measurable departmental goals
Providing accurate and timely information
Transferring customers to the appropriate destination for their individual needs
Demonstrating empathy
Utilizing effective questioning and active listening
Demonstrating confidence and knowledge
Getting the customer to the correct solution in an efficient manner
Adhering to Fidelity’s policies and procedures and honoring our culture of mutual respect, honesty and integrity
Demonstrate agility and adaptability in a fast paced environment and a desire to take on additional responsibilities
Personal Talents Needed:
Excellent communication skills
Self Motivated
Strong aptitude for details and accuracy
Thrives in a results oriented environment
Responds well to feedback and implements suggestions
Motivated by helping people
Takes personal responsibility for punctuality & attendance
Qualifications:
Customer service experience preferred
Contact/Call center experience a plus, but not required
Personal computer fluency required: Windows Office and web-based applications experience required
Valve Software Corporation Headquarters is located in Bellevue, Washington, United States and Founded 24 August 1996. Our Founders is (Gabe Newell and Mike Harrington).Its sophisticated character animation, advanced AI, real-world physics, shader-based rendering, and super extensibility have helped us create some of the most popular and good-looking games on the market for computer and consoles. We don’t like to brag, but Source is considered the most flexible, comprehensive, and powerful game development environment out there. And it’s about to get even better.Valve Software Corporation possesses a strong brand portfolio and its products rank among the top ten in almost every category in which they sell. Primary brands include Audiovox®, Invision®, Jensen®, Car Connection, Omega®, Advent®, Code Alarm®, Prestige®, Pursuit® and Excalibur..We offer a variety of in-home and accessory iPad docking and mounting solutions to expand the versatility and enjoyment of your iPad as well..Universal Navigation mirror with touch screen controls and Bluetooth,Basic 3.5 inch LCD rear observation monitor .- Digital HD Antennas and Reception Product ,Universal Remotes,Headphones