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Do you enjoy interacting with people and helping them out over the phone? Do you get excited when you get to resolve a customer's concern? If so, this would be the perfect job for you!
As our Customer Service Representative, you will have the exciting opportunity to be empowered to interact directly with our clients. Your responsibilities will focus on finding the best solution for each customer facing situation. You will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Work tools will include state of the art technology with knowledge base support, text, email, chat, co-browsing, phone and social channel capabilities. Your actions will drive customer satisfaction by providing creative solutions in the shopping experience.
What you'll be doing:
· Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined sales and quality goals
· Provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention
· Strive to resolve client queries with “first call resolution” focus
· Complete customer registrations, update customer data and optimize sales by leveraging up sell and cross sell techniques
· Perform other duties as assigned by manager in support of the company operation
How you'll qualify for this role:
· 1+ years of Customer Service experience required
Computer Skills:
· Ability to use a desktop computer system
· Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
· Excellent typing skills (min 40 wpm)
· Demonstrable understanding of the Internet, ShopLC.com website, and competitor websites
Communication Skills:
· Ability to communicate correctly and clearly with both internal and external customers
· Excellent documentation skills
· Good comprehension skills
· ability to clearly understand and state the issues customers present
· Good composition skills
· ability to compose a grammatically correct, concise, and accurate written response
Problem Solving Skills:
· Retention & Customer Service Experience
· Effective problem solving
· Ability to approach problems logically
· Ability to demonstrate learning and decision making
Preferred Qualifications:
· Ability to influence and persuade others
· Positive and energetic attitude
· Must have strong interpersonal skills and communication skills
· Knowledge of Excel, Word and Outlook
· Resourceful and Autonomous demeanor
What's in it for YOU:
You will be eligible for company-paid base, employee only medical, dental and vision (medical is by Meritain and Dental/Vision are Metlife). On top of that, we also have 4% 401(k) matching, Company Profit Sharing, 15 days of Paid Time Off, Schedule Flexibility, Great Work/Life Balance, Maternity and Paternity Leave, company-covered Short-Term and Long-Term disability, company-covered Life Insurance, Volunteer Days, Tuition Reimbursement, HOPE Scholarship Program, Employee Assistance Program, Employee Sales & Discounts, Paid Company Holidays, and Career Development Courses and budgets to further your learning and certifications!
A little about SHOP LC!
Our Purpose
Delivering Joy
Our Vision
Be the Value Leader in Electronic Retailing of Jewelry and Life Style Products
Our Mission
Through the delivery of high-quality affordable products, made possible by our low-cost direct sourcing, we change the world and touch people's lives one piece at a time!
Our Core Values
· Teamwork
· Honesty
· Commitment
· Passion
· Positive Attitude
We are a global organization that operates as VGL Group, or also known as Vaibhav Global with close to 3,000 employees globally. VGL trades publicly in the Bombay Stock Market in India. Under our main VGL brand, we have 3 amazing and growing companies: Shop LC, The Jewellery Channel (TJC) and STS. Shop LC is our US division, TJC is our European market, headquartered in London and lastly, STS is our wholesale division that does business to business sales for well-known, large national retailers! We source and manufacture our own jewelry so there is no middleman involved, that is how we keep our pricing super affordable for our clients!
Shop LC is our US home shopping channel that is headquartered here in beautiful, sunny Austin, Texas, airing nationwide over 72 million homes via various satellite and cable networks, including live broadcast via www.shoplc.com as well as our Shop LC mobile app. Here in Austin, we have over 470 employees. We offer fine jewelry and lifestyle products, many which are produced in our own factories in Asia and India. We have locations globally in China, Thailand (Bangkok) and Indonesia (Bali)!