Customer Service Representative

Job Description

The Customer Service Representative (CSR) is responsible for answering incoming calls from consumers, responding to inquiries and questions, and providing information on program and service offerings. Please see below for more information regarding the Customer Service Representative job in Winchester.

Duties of the Customer Representative job in Winchester:

• Utilizes standard technology such as a telephone, e-mail, and web browser.
• Assists caller with filling out online application and submitting it electronically to plan provider for processing.
• Navigates to the appropriate pre-scripted responses, read verbatim to provide basic and claims specific information, and complete basic call log related to the phone inquiries clicking radio buttons to confirm which scripts were read by the CSR to the caller.
• Refers calls as required to Customer Service Representative II.
• May be required to work holidays. Overtime may be required.
• Performs other related duties as assigned.

Operating Hours: 9:00 am – 6:00 pm EST, Monday – Friday

Classification: Full-time, temporary

Salary: $11.98 per hour

Benefits:Medical, Dental, Vision, EAP, Disability, and Life Insurance for employee only coverage is available at no cost to employees who work at least 40 hours per week. 401K Eligible.

Job Requirements & Essential Job Functions:

• High School diploma or equivalent required.
• Minimum 6 months’ customer service/secretarial/telemarketing experience required or equivalent military experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.

Background Investigation, Typing & Reading Skills Assessment Required

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

To submit an official application for the Customer Service Representative job in Winchester or to learn more about the company, please visit our website at: www.pinsourcing.com

By applying, you consent to be contacted via text, email, or phone. Message and data rates may apply.

Job Type: Full-time

Salary: $11.98 /hour

Founded in 2004, Pearl Interactive Network is a Woman Owned Small Business, HUBZone-Certified social enterprise that provides multichannel contact center services solutions. We specialize in consultative, compassionate and often complex interactions supporting beneficiaries, employees and citizens in healthcare and government services. 

We help federal, state government and commercial organizations fulfill their missions by connecting them to their most valuable asset – people. We attribute our success in contact center services and TeleHealth solutions to our strong focus on creating a culture of caring. Our committed employees strive to deliver innovative offerings that solve today's challenges related to a complex workforce, healthcare access and cost management.