Customer Service Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Management of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Salary: $18.00 to $23.00 /hour
 

Experience:

• Customer Service: 2 years (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)

Additional Compensation:

• Commission

Work Location:

• One location

Benefits:

• Paid time off
• Flexible schedule
• Other

Communication method(s) used:

• Email
• Phone

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday
• Day shift

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

With our 5-Star Google Rating, we have earned ourselves the reputation as USA preferred company for HVAC services. Since 2013, we have been providing Austin residents heater and furnace repair,  both on time and on budget, every time. Our knowledgeable and friendly team of technicians are fully committed to giving you the highest quality commercial, residential, refrigeration and HVAC construction services. Learn why your neighbors choose Elite and why you should too.

Elite Heating and Air Conditioning is unlike most HVAC companies. Not only do we service countless brands, we are dedicated to our customers, understanding no one wants to spend a lot of time and money on resolving HVAC problems. Our specialists strive to make the repair process quick and efficient every time. We can assure you that all of our licensed technicians at Elite AC are knowledgeable and skilled. Completing the job in a timely manner while fitting your budget needs has earned our 5-Star rating on Google and Yelp. Contact us today to get a quote!