We're currently hiring a Customer Service Representative to work from home and to be the primary link between our client's customers, both current and potential.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Customer Service Representative Responsibilities
- Handle a large volume of inbound and outbound calls with efficiency and courtesy
- Follow conversation prompts and scripts when handling different topics
- Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile when you can
- Keep accessible, comprehensive records of all conversations in our call center database
- Attend educational seminars to improve knowledge and performance level
- Meet or exceed personal/team qualitative and quantitative targets
Customer Service Representative Requirements
- Strong phone and verbal communication skills, plus active listening skills
- Empathetic customer focus, flexibility to manage many different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school degree
- Good computer skills (the ability to enter data accurately into the system)
- Agent must be available to work a minimum of 15 hours per week; some weekends may be required
- Ability to maneuver various applications
Flexible Schedule
Incentives
- Theme Park Reservations
- Cruise Ship
- Online Auction
- Home Repair Stores
- And MORE!
Starting pay is $9-$15 per hour
Set your own schedule! Control the way you work!
Company Description: Elite Assistants utilizes today's technology to provide an executive level call center experience. We provide sales, tech support, and chat support on behalf of our clients to assist in the operations of their business. We offer our agents the flexibility to set their own schedule. most of our clients provide incentives, bonuses, and minimal working hours on the weekend.
Our agents are certified and equipped with resources to provide excellent service for our clients.