Customer Service Representative

We are seeking a Customer Service Representative to join our team! The Customer Service Representative attracts potential customers by answering product and service questions while suggesting information about other products and services. As a Customer Service Representative, you will process orders and prepare correspondences with the client, so our customers’ needs are fulfilled, ensuring customer satisfaction.

Responsibilities of a Customer Service Representative:

• Handle customer inquiries and complaints
• Customer Acquisition through face to face presentations
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications of a Customer Service Representative:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

We are the premier sales and communications organization in Wichita and we work with Fortune 500 Clients in the communications industry.