Customer Service Representative

Combi Packaging Systems, located in North Canton, OH is searching for a qualified candidate to add to our Customer Service Team.

The Customer Service Representative serves as the voice of the company to facilitate customers’ taping equipment needs. The CSR is a voice of reason and calm that will respond timely and actively to resolve customer situations and strengthen the relationships between packaging customers and Combi Packaging Systems.

Responsibilities:

·      Answer incoming customer calls into phone queue with pleasant and helpful attitude

·      Successfully convert customer inquiries and quote requests into sales orders

·      Create sales orders within ERP system, provide invoices, acknowledgements and delivery information to customers

·      Receive and process orders via numerous systems with equal priorities and manage status updates to customers

·      Provide correct and current part numbers in timely manner to customers

·      Maintains direct contact with customers before and/or after the sale

·      Develops and always maintains positive customer relations with customers  

·      Responds to customer inquiries for product quotes, contributes as needed to timely shipping schedules

·      Recognizes new business opportunities and provides suggestions to take advantage of them

·      Directs technical support calls to 3M-Matic helpline and follows up on customer issues

Qualifications:

·      High School Degree or equivalent

·      Minimum of two years’ experience in a customer service related role for manufacturing equipment

·      Understanding and ability to operate within ERP systems

·      Must have technical aptitude to interpret and interact with customers about product manuals and machines

·      Must be organized and able to coordinate multiple tasks

·      Must have intermediate proficiency in MS Office products

·      Ability to work in fast paced, detail orientated environment

Company Description:
Combi Packaging Systems LLC manufactures Case Erectors, Tray Erectors, Case Packers, Case Sealers and Handpacking Stations. Celebrating over 40 years of experience in the packaging industry, we offer a wide range of innovative equipment from simple handpack systems to complete packaging automation. With a proven track record in facilities around the world, we offer our customers a single source for design, fabrication and assembly of total end of the line packaging solutions.

Check us out: https://youtu.be/KUTI0yLdJ6E