Combi Packaging Systems, located in North Canton, OH is searching for a qualified candidate to add to our Customer Service Team.
The Customer Service Representative serves as the voice of the company to facilitate customers’ taping equipment needs. The CSR is a voice of reason and calm that will respond timely and actively to resolve customer situations and strengthen the relationships between packaging customers and Combi Packaging Systems.
· Answer incoming customer calls into phone queue with pleasant and helpful attitude
· Successfully convert customer inquiries and quote requests into sales orders
· Create sales orders within ERP system, provide invoices, acknowledgements and delivery information to customers
· Receive and process orders via numerous systems with equal priorities and manage status updates to customers
· Provide correct and current part numbers in timely manner to customers
· Maintains direct contact with customers before and/or after the sale
· Develops and always maintains positive customer relations with customers
· Responds to customer inquiries for product quotes, contributes as needed to timely shipping schedules
· Recognizes new business opportunities and provides suggestions to take advantage of them
· Directs technical support calls to 3M-Matic helpline and follows up on customer issues
· High School Degree or equivalent
· Minimum of two years’ experience in a customer service related role for manufacturing equipment
· Understanding and ability to operate within ERP systems
· Must have technical aptitude to interpret and interact with customers about product manuals and machines
· Must be organized and able to coordinate multiple tasks
· Must have intermediate proficiency in MS Office products
· Ability to work in fast paced, detail orientated environment
Combi Packaging Systems LLC manufactures Case Erectors, Tray Erectors, Case Packers, Case Sealers and Handpacking Stations. Celebrating 38 years of experience in the packaging industry, we offer a wide range of innovative equipment from simple handpack systems to complete packaging automation. With a proven track record in facilities around the world, we offer our customers a single source for design, fabrication and assembly of total end of the line packaging solutions.
Check us out: https://youtu.be/KUTI0yLdJ6E