Combi Packaging Systems, located in North Canton, OH is searching for a qualified candidate to add to our Customer Service Team.
The Customer Service Representative serves as the voice of the company to facilitate customers’ taping equipment needs. The CSR is a voice of reason and calm that will respond timely and actively to resolve customer situations and strengthen the relationships between packaging customers and Combi Packaging Systems.
Responsibilities:
- Answer incoming customer calls into phone queue with pleasant and helpful attitude
- Successfully convert customer inquiries and quote requests into sales orders
- Create sales orders within ERP system, provide invoices, acknowledgements and delivery information to customers
- Receive and process orders via numerous systems with equal priorities and manage status updates to customers
- Provide correct and current part numbers in timely manner to customers
- Maintains direct contact with customers before and/or after the sale
- Develops and always maintains positive customer relations with customers
- Responds to customer inquiries for product quotes, contributes as needed to timely shipping schedules
- Recognizes new business opportunities and provides suggestions to take advantage of them
- Directs technical support calls to 3M-Matic helpline and follows up on customer issues
Qualifications:
- High School Degree or equivalent
- Minimum of two years’ experience in a customer service related role for manufacturing equipment
- Understanding and ability to operate within ERP systems
- Must have technical aptitude to interpret and interact with customers about product manuals and machines
- Must be organized and able to coordinate multiple tasks
- Must have intermediate proficiency in MS Office products
- Ability to work in fast paced, detail orientated environment
Company Description:Combi Packaging Systems LLC manufactures Case Erectors, Tray Erectors, Case Packers, Case Sealers and Handpacking Stations. Celebrating over 40 years of experience in the packaging industry, we offer a wide range of innovative equipment from simple handpack systems to complete packaging automation. With a proven track record in facilities around the world, we offer our customers a single source for design, fabrication and assembly of total end of the line packaging solutions.
Check us out: https://youtu.be/KUTI0yLdJ6E