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Customer Service Representative

  • Combi Packaging Systems LLC
  • Canton, OH, 44720
  • Full Time
  • High School
  • Experienced

Posted on

Job Description:

Combi Packaging Systems, located in North Canton, OH is searching for a qualified candidate to add to our Customer Service Team.

The Customer Service Representative serves as the voice of the company to facilitate customers’ taping equipment needs. The CSR is a voice of reason and calm that will respond timely and actively to resolve customer situations and strengthen the relationships between packaging customers and Combi Packaging Systems.


  • Answer incoming customer calls into phone queue with pleasant and helpful attitude
  • Successfully convert customer inquiries and quote requests into sales orders
  • Create sales orders within ERP system, provide invoices, acknowledgements and delivery information to customers
  • Receive and process orders via numerous systems with equal priorities and manage status updates to customers
  • Provide correct and current part numbers in timely manner to customers
  • Maintains direct contact with customers before and/or after the sale
  • Develops and always maintains positive customer relations with customers  
  • Responds to customer inquiries for product quotes, contributes as needed to timely shipping schedules
  • Recognizes new business opportunities and provides suggestions to take advantage of them
  • Directs technical support calls to 3M-Matic helpline and follows up on customer issues


  • High School Degree or equivalent
  • Minimum of two years’ experience in a customer service related role for manufacturing equipment
  • Understanding and ability to operate within ERP systems
  • Must have technical aptitude to interpret and interact with customers about product manuals and machines
  • Must be organized and able to coordinate multiple tasks
  • Must have intermediate proficiency in MS Office products
  • Ability to work in fast paced, detail orientated environment

Company Description:

Combi Packaging Systems LLC manufactures Case Erectors, Tray Erectors, Case Packers, Case Sealers and Handpacking Stations. Celebrating 38 years of experience in the packaging industry, we offer a wide range of innovative equipment from simple handpack systems to complete packaging automation. With a proven track record in facilities around the world, we offer our customers a single source for design, fabrication and assembly of total end of the line packaging solutions.

Check us out: https://youtu.be/KUTI0yLdJ6E


  • 2 Medical Plan Options - including an HSA option, as well as waiver reimbursement
  • Dental - including orthodontia
  • Voluntary Vision
  • 401k with Company Match
  • Life Insurance
  • Disability Insurance
  • Tuition Assistance