We are looking for a customer-oriented service representative.
Responsibilities:
Customer Service Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Company Description:Cleveland Industrialist, Harry E. Figgie, Jr. established the Clark-Reliance Corporation on February 19, 1963. Key acquisitions over the last few decades have solidified Clark-Reliance as an industry leader in the design, manufacture and distribution of level indication & control and filtration & separation products and services. Serving major industrial markets that include the petrochemical, refining and power-generating industries, Clark-Reliance is a multi-divisional corporation that designs and produces award winning products.
Clark-Reliance is building on a long tradition of expanding our business through both acquisition and organic growth. Clark-Reliance has welcomed Oil Filtration Systems® of Boerne, Texas and Enervac™ Corporation ULC of Ontario, Canada, adding valuable products and services to the separation and filtration line.