Customer Service Representative

The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

• Respond to inbound client inquiries and assist with specific service related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Identify problem areas and remove obstacles to retain Citi clients
• Provide assistance with the delivery of a wide range of products and services to Citi clients as required
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years experience in a related role
• Proficient in Microsoft Office
• Effective verbal and written communication skills
• Sales experience
• Excellent influencing and relationship management skills
• Proven ability to work under limited supervision and seek out advancement opportunities
• Excellent technical and data entry skills, including utilizing a 10-key touchpad
• Proven ability to creatively solve problems

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Florence, KY site is a strategic site for Citigroup, with multiple lines of business located on campus.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

Shape your career with Citi.  Join us and enjoy benefits beginning DAY ONE!
Our Florence site is located in the heart of Northern Kentucky and the Greater Cincinnati region. This vibrant area is home to an expansive business community from startups to corporate headquarters. It’s no wonder that Citi has chosen to establish a presence here. Like the region, our Florence site offers a variety of opportunities to shape and grow a long-term career with Citi. Our inclusive culture and collaborative environment focuses on providing client-centric results through excellent customer service. We’re dedicated to our customers, and we also make time to celebrate our team members, volunteer in our communities, and to develop professionally.

Our Florence campus offers a variety of amenities! Our beautiful setting includes a lake with walking trails, two outdoor patios, and a basketball court. Team members can enjoy their lunch at the Citi Café, play ping pong in our game room, or reach their fitness goals in our state-of-the-art fitness center. Employees have access to personal trainers, workout classes, and fitness center equipment. We opened a new onsite Health Clinic for employees in 2018. These convenient amenities keep our 2,400+ employees comfortable, energized and refreshed throughout the workday. In addition to these onsite amenities, Citi offers a comprehensive benefit package that includes medical benefits starting day one!