Customer Service Representative

JOB DESCRIPTION

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer.  The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.

Job Requirements

• Professional with good communication skills and customer service experience
• Identify and resolve issues and conflicts presented by customers
• Proactively manage changes in dealing with each customer
• Experience at working both independently and in a team-oriented, collaborative environment
• Strong interpersonal skills
• Strong Leadership abilities
• Sales experience required (with AFW), or any other position that requires customer interaction.
• Experience with Storis, word, and all office programs.
• Experience building successful relationships
• Time management and organizational skills
• Ability to follow directions and work independently
• Positive Attitude
• Weekends, evenings, holidays required
• Full time position with benefits/ part time no full time benefits
• Need to provide the best quality service to our customers and community through team work
• Understands company values of accountability, honesty and safety for our customers
• Do it right the 1st time

Physical Requirements

• Long periods of sitting.
• Exposure to fluorescent lighting.

Pay: $19/HR ($20/HR if bilingual) 

A pre-employment drug screen and pre-employment background check must be passed upon job offer.

American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

About us
Mission Statement
Since 1975 our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis. At AFW we strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time.

American Furniture Warehouse Values

We run our business with the drive and integrity to ensure our company values and goals are shown in everything we do.

Customer experience:
Our customers are the reason we have been around for over thirty five years. To show our appreciation we offer an environment with no pressure sales tactics and provide the knowledge and tools to help make their furniture experience fun and hassle free.

Quality you can trust:
Our buyers scour the globe to bring our customers the best combination of quality and affordability so we can pass the savings on to them. Our goal is to make American Furniture Warehouse the first place our customer’s think of when they want great furniture at a great price.

Commitment to our employees:
With extremely competitive pay and a stress free work environment we provide great careers. Our employees are well-trained and work together as a team. They take pride in the work they do which is an essential key to our continued success.

Giving back to the community:
Jake Jabs takes being a leader in the community very seriously. At American Furniture Warehouse we consistently give back and donate to local and national charities. We pride ourselves on helping those who are less fortunate.

Excellent customer service:
A helpful customer service representative is available seven days a week. We want our customers to feel like they come first and try our best to exceed their expectations if they are experiencing any problems with our service or merchandise.