Customer Service Representative

• Candidates will be taking inbound calls from members and potential members regarding enrollment in affordable care act insurance.
• Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.
• Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines
• Accept and implement coaching and feedback to achieve individual and team performance goals
• Identify and resolve both regular and non-routine problems or escalate to more proficient team members
• Apply knowledge, sound judgment and theoretical concepts to undertake and implement problem solving processes
• Maintain 100% attendance during four-week New Hire Training from 8am-5pm.

Over the past three decades we’ve built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we’ve placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs.