Customer Service Representative- Full Time – (Work From Home)

This is a work from home position, however to be considered for this role you MUST live in United States!
 

Unlock Your Potential

Growing and supporting our employees is truly unlocking the power in people at ALDI. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
 

What you’ll do as a Customer Service Representative?

You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.

What you’ll need to succeed

You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

Remote Work

You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of [Kettering, OH]

What you’ll need to be considered for this role

• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

• 6+ months customer service experience of any kind and/or military equivalent experience.
• Must live within 2 1/2 hour commute of the affiliated ALDI location you are applying to
• Confidence using a computer
• Be 18-years-old or older
• Have a high school diploma or equivalent
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
• Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
 

ALDI is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

About us
As one of America’s favorite grocers, ALDI believes in providing the best value and quality in everything we do. For our 45+ million customers each month, we bring them the highest quality products at the lowest possible prices every day. For our employees, we provide industry-leading wages, a great work environment and terrific benefits.

ALDI operates over 1,900 store locations across 36 states. But that’s just the start. We’re growing faster than ever before. In fact, ALDI is one of the fastest-growing retailers in the nation, and we are charting an aggressive growth course to become the third-largest U.S. grocery retailer by store count by the end of 2022. That means more opportunities for you to join our award-winning store, warehouse, office and executive teams.

We know our employees are vital to our success. That’s why, when you join ALDI, you’ll see how your hard work, commitment and dedication can earn you more.