Customer Service Representative (Work From Home)

Job Description

The Customer Service Representative works with clients in identifying their needs regarding proper preparation for incoming repairs, status on orders in house, Liaison between clients and Sales Representatives.

Job Accountabilities

•     Answer all incoming calls
•     Sell additional services or products to clients
•     Builds and maintains effective professional relationships with clients.
•     Initiates the RGA process to ensure proper tracking on all incoming orders
•     Provides clients with Shipping Labels for all incoming repairs
•     Provides clients and Sales Representatives with status updates on all orders via email notification and telephone
•     Contacts clients by phone and email to retrieve Purchase Order Numbers for all completed repairs which are ready to ship
•     Handles queries about company products and services
•     Possesses detailed knowledge about the company's products
•     Ensures full customer satisfaction without unnecessarily referring customer to other staff members
•     Performs other related duties as assigned or requested
•     Meets customer needs, offers options, resolves problems and follows up with customers

Skills

•     Experience: 3-5 years of related experience; or equivalent combination of education and experience.

Competencies

•     Ability to take initiative and problem solve
•     Excellent verbal and written communication skills
•     Ability to present oneself as well as the company in a professional manner
•     Proficient in the use of a personal computer and corresponding programs
•     Attention to detail
•     Interpersonal skills and customer service skills required
•     May be required to sit for long periods of time.

Job Type: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Flexible schedule

    Health insurance

    Life insurance

    Paid time off

    Vision insurance

Schedule:

    8 hour shift

    Monday to Friday

Supplemental Pay:

    Bonus pay

Experience:

    Call Center: 1 year (Preferred)

    customer service: 1 year (Preferred)

Education:

    High school or equivalent (Preferred)

Communication method(s) used:

    Email

Job Duties:

    Answer incoming customer inquiries

    Collaborate with management teams to stay updated on new products, services, and policies

    Record customer information within our customer service database

    Engage with clients in a friendly and professional manner while actively listening to their concerns

    Offer support and solutions to customers in accordance with the company's customer service policies

    Other duties as requested

This Company Describes Its Culture as:

    Detail-oriented -- quality and precision-focused

    Innovative -- innovative and risk-taking

    Aggressive -- competitive and growth-oriented

    Outcome-oriented -- results-focused with strong performance culture

    Stable -- traditional, stable, strong processes

    People-oriented -- supportive and fairness-focused

    Team-oriented -- cooperative and collaborative

About us
When you work for KWPMC, you become a part of our family. The sense of camaraderie and care that each KWPMC employee experiences helps to ensure that our employees are happy, driven, growing and thriving. We invest in your success!

With over 15 years of experience, KWPMC has fast become an industry leader in each region the company operates, with more than 1,700 employees based in eight offices. From upscale high-rises to stately HOAs and garden-style apartments, we take pride in the diversity of properties we serve and our ability to meet the unique needs of more than 80,000 units.

Our mission is to provide the highest quality property management services including exceptional accounting, knowledge-based maintenance and dedication to superior customer service and luxury hospitality.

The strength and competence of our management teams consistently sets us apart from others. Each member comes highly qualified, is exclusively trained on all aspects of service, and with a strong emphasis on fiscal responsibility.