Customer Service Representative - Call Center

Seasonal Customer Service Representative

We are in growth-mode and reinvention and we are looking for a new member to join our customer service team located in Renton area of Seattle. We are looking for someone that loves our products and loves providing exceptional customer service as our customer satisfaction is one of our founding values. The ideal candidate can work fast and likes being part of a team, willing to roll up your sleeves and pitch in when needed to enhance the customer service experience.

In this role you will be focused on handling inbound customer contacts and process all customer related requests; identifying issues and resolving them to customers satisfaction. You will enter customer orders, catalog requests and other information into computer systems.

RESPONSIBILITIES:

•     Be available for and answer inbound telephone calls from customers and other external contacts.
•     Handle inbound contacts via telephone, e-mail, mail or downloaded from the internet and process associated work.
•     Process customer orders, catalog requests and all other customer service inquiries as requested by internal and external contacts.
•     Handle customer service-related projects and/or tasks as assigned by supervisors, which include:
•         Billing
•         Returns processing
•         Order and invoice proofing
•         Order cancellations and refunds
•         Credit card processing
•         Web order processing
•         Customer correspondence
•         Custom order coordination
•         General office duties
•     Participate in ongoing training, process improvement discussions and meetings as requested by supervisors.
•     Provide coaching and support to peers as requested by supervisors.
•     Other duties will be assigned as needed.

QUALIFICATIONS:

•     High school diploma and some college education or equivalent work experience.
•     Experience in a customer service environment preferred.
•     Experience working on computers; preference for those with Windows experience.
•     Skills in problem-solving, written and verbal communication.
•     Fluency in writing and speaking the English language.
•     Strong communications skills

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit;

•     Able to sit and work at desk and operate a computer for several hours at a time
•     Use hands and fingers to use computer
•     Reach up, across, or down to retrieve resources
•     The employee is occasionally required to stand and walk
•     The employee is occasionally required to move or lift up to 10 pounds
•     Specific hearing abilities required by this job include the hearing voices through telephone handsets or headsets and through general face to face conversation
•     Specific vision abilities required by this job include the ability to read information on a computer screen or on a printed page

About Express Employment Professionals- Seattle, WA:

There are plenty of job opportunities in Seattle but trying to hunt down that perfect position in your preferred industry and with a company that looks out for their employees can be tough. No one understands the stress of looking for work more than we do, which is why we are here to help make the process simple. Our focus is to make finding work in Seattle as easy as possible for you, the Job Seeker. We hire for a variety of assignment options, including one-day, temporary, evaluation, and direct/professional placements. Whether you are looking for a secondary job to supplement your existing income or the job that will turn into a lifelong career, Express Seattle will go above and beyond to assure you reach your goals and gain the employment you are after!
 

About us
Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Express Employment Professionals puts people to work. The company generated $3.54 billion in sales and employed a record 566,000 people in 2018. Our long-term goal is to put a million people to work annually. Founded in 1983, Express has more than 800 franchise locations worldwide.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Impact:
Express has put more than 6 million people to work worldwide.