Job Summary
Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.
Job Responsibilities
- Interact with customers by answering phone calls promptly, responding to emails and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
Job Skills & Qualifications
Required
- High school diploma or equivalent
- Currently have or willing to obtain Property and Casualty license
- Attention to details
- Strong interpersonal skills
Preferred
- Ability to resolve conflict and de-escalate tense situations
- Previous customer service experience
Company Description:Trinity Direct Consulting Group connects qualified professionals with employers who are looking for the highest quality talent. Our mission is to empower our clients by enabling them to focus on what they do best while we work for them to find stellar candidates. (Please note that all opportunities are to fill open positions for external clients unless otherwise indicated)