Customer Service Professional

Position Title
Remote - Customer Service, Tech or Sales Professional - USA Overview
Service Fortune 500 companies and provide quality customer service, regarding various available products and services.

Responsibilities
• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals

Position Qualifications Education
High School Diploma or GED
Experience
At least six months of customer service experience Prefer call center experience, but not required Prefer work at home experience, but not required

M.I.T. Virtual Services wants those agents that need more control over their schedule. We look for agents to join our team who take pride in their work and is looking for an IBO who will do the same. Our mission is to provide a team who understands that giving good customer service is your stamp, your logo. When we smile on the phone it is felt on the receiving end.  We want to present a team that strive off honesty and integrity.

It is our vision to help our agents to succeed in the training needed to work for the top fortune 500 companies. We want to present the best team for any client chosen to work for. In order to achieve this M.I.T. Virtual Services looks to take some responsibilities off our agents hand like, going to Chat when a problem arises, keeping up with 1099’s, being a transparent company and being paid on time. We want you to focus on your training and giving good service to the company you are servicing.