Customer Service Engineer

We have partnered with a large manufacturing company in St. Louis, MO area to provide them with a Customer Service Engineer.

Please review the below description and if you are interested please contact:

• Vahidin Topcagic at vtopcagic@relevante.biz, 314-853-6670

Responsibilities of the Customer Service Engineer:

• Support all products, both for service and preventative maintenance calls
• Manage and complete assigned work orders and close them within one week of the original assigned date
• Train customers on all products, promoting products by application
• Promote service contracts and spare part sales
• Manage spare parts per the Code of Conduct
• Be the point of contact for technical issues for sales representatives of his territory
• Manage tool inventory, keeping all tools and instruments in good working condition
• Perform start-up, commissioning, preventative maintenance, troubleshooting, and repair activities
• Responsible for communicating customer concerns and technical issues
• Manage work-related travel arrangements within the policy
• Extensive domestic and some international travel

Requirements of the Customer Service Engineer:

• HS Diploma/GED REQUIRED--Associates, Technical Degree Preferred--Bachelors Degree IDEAL--Equivalent experience considered
• 5+ years experience as a field service technician in a manufacturing/industrial environment repairing machinery
• Ability to read and comprehend electrical schematics and PID’s
• Experience and working knowledge of electrical, pneumatic, steam, and PLC (Siemens) equipment systems
• Familiar with LEAN manufacturing
• Great communication skills
• Able to travel 60% of the time with overnights included--international travel may be required --will need a passport

Benefits of the Customer Service Engineer: 

• Medical Insurance
• Dental Insurance
• 401 (k) Profit Share Plan

Relevante is an innovative recruiting, staffing, and consulting firm. We help our clients find the best talent for their mission-critical positions and we help candidates find rewarding and enriching careers. Our consultative approach to solving resourcing challenges for our clients is driven by our industry-specific knowledge, our strong recruiting capabilities, and our agility.

We support our clients’ goals through results-driven execution, planning, and management of accounting and technology initiatives. Relevante’s resourceful and responsive teams bring deep technology and accounting expertise, thought leadership, and business-relevant solutions to each and every partnership. Our clients appreciate our can-do attitude, value our results, and keep coming back.

Founded in 2002, we have grown through a culture of operational excellence, a passion for client satisfaction, technology innovation, and a global, collaborative workforce that embodies the future of work. Our success is built on a clear strategic direction and a shared belief in its ability to shape your business landscape and accelerate business growth.