Customer Service and Sales Representative

Customer Service and Sales Representative Summary
 

BE MORE WITH IQOR

iQor handles almost 100 million customer interactions a year at more than 40 locations around the world. As a Customer Care and Sales Representative you’ll use the newest technology and your own excellent communications skills to retain customers for the most well-known, trusted brands in the world. We’ll help you reach, stretch and realize your potential. GROW MORE with your own customized career path. LEARN MORE with award-winning training. EARN MORE with industry-leading compensation. And CARE MORE in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

As a Customer Service and Sales Representative you will maintain exceptional customer service while providing support for customer’s inquiries about lost or damaged devices, device upgrades and resolve customer issues. You will engage with the customer to understand their technology and sell protection/tech support solutions.

• Pay is $13/hr following the training period. Please note that pay includes $2.00 attendance bonus for working 70 hours per pay period.

• Competitive Bonus Structure (Potential to make up to an additional $500 per month based on sales)

• Raises based upon performance  

• Full health benefits after 45 days

• Paid time off after 90 days  

• 401K  

• Tuition reimbursement 

• Direct Deposit (recommended), Paper Payroll Check, or payroll card available. 

• Career Development and Management Training

• Referral Incentive Program

• Travel and Entertainment Discounts
 

• 6 months of sales experience in a call center or retail environment.
• Must be able to work evenings and weekends.
• Must have ability to work independently and in a team environment.
• Demonstrate strong problem solving skills.
• Maintain data accuracy and performance standards.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures
• Reliable, physical attendance is key to success and necessary to meet objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran

COVID-19 precautions

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
 

Ability To:

• Speak and sit for extended periods of time.
• Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
• Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
• Carry or lift objects up to 10 lbs.
• Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
• Occasionally bend, reach, kneel, or twist for minimal periods of time.
   

We are one of the largest and most respected providers of business process outsourcing and product support services in the world. Our team of 40,000 employees, spanning the globe from locations in 19 countries, continues to grow. And as we expand, so does our need for exceptionally talented personnel.