Customer Service / Call Centre

Customer Service Officer 
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats
• Handling Customer Administration functions as well as CSO Frontline role such as handling calls & email
• Resolving customer queries through incoming calls, emails and live chats to deliver pleasant customer experiences
• Follow-up with customers to ensure the issues have been resolved
• Logged all the calls and report into the system
• You will be supporting more than 1 project for you to gain more experience

• 1+ year of Call center experience
• Contact Centre/Service Desk/Helpdesk support experience
• Interest in policy and procedures, application/eService usage and/or transaction behaviour

This is a 2 Years contract position to start and is convertible to permanent.

If you are interested to know more, please apply to the job posting or email your resume.

About us
Volt Workforce Solutions is one of the world’s leading staffing and workforce management companies, connecting qualified, motivated people with exciting career opportunities at many of the world’s top businesses. Our services include contingent employment, direct placement, and project-based positions for a range of disciplines including IT, engineering, administrative, manufacturing, and more.

Volt Workforce Solutions is an equal opportunity employer and a division of Volt Information Sciences, a global staffing, technology, workforce management, and outsourced services provider.

You deserve a job you love. Find yours at Volt.