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Job Title: Customer Engagement Expert
Reports to: Sr Manager of Managed Services
FLSA Status: Non-Exempt
Department: Messaging Services
Location: Maitland, FL
What you’ll do as a Customer Engagement Expert:
As an ActivEngage CEE you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEE's need to think fast to provide a personalized experience for each consumer based on their wants and needs.
What you’ll need to succeed:
Must be able to type 45 WPM
Energy and enthusiasm
Grammar and punctuation proficiency
Can easily navigate website pages
Detail-oriented and customer-focused
Career-oriented and professional
Customer service experience is a plus
Fluent in multiple languages/bilingual is a plus
Technical requirements-
What you can look forward to achieving:
Because when you're at your best, so are we. Working at ActivEngage means gaining the experience to explore different career options - from customer service and training to management, marketing, and more.
What we offer:
Tuition reimbursement
Competitive pay + paid time off
Flexible full-time structures
Medical, dental, and vision benefits
Casual work environment
Employee lounges and other perks
This is a full-time on-site position located in Maitland, FL. Training will be conducted in a remote setting. In order to be considered for hire, all applicants must have a camera, microphone, speakers, and monitor.
We are transforming online shoppers' experience. Join us!
Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses around the world.