Hi
Hope you are doing well!
This is Remant from VEAH Consulting Services. We are hiring for the position of Customer Service Representative. I am sharing a job description with you. If you are interested please share your updated resume and let me know a time to connect.
Job Title: Customer Service Representative
Location: Plano, TX Day 1 Onsite
Duration: Full time
Job Description:
Responsibilities
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity, and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems; documents evaluates and resolves customers’ inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents Transamerica with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by the department.
Qualifications
- High School diploma or equivalent.
- Up to 1-year experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
Company Description:VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com
VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com