Customer Care Representative

BOLD is an established and fast-growing technology company that transforms work lives, is looking to hire local talent. In May 2015, we opened our new global headquarters in Guaynabo, Puerto Rico—and we’ve been ambitiously expanding ever since.
 

Since 2005, BOLD has delivered award-winning career services that have a meaningful and positive impact on job seekers and employers. BOLD’s robust product line includes professional resume and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.
 

DEPARTMENT SUMMARY: 
 

BOLD Customer Care Department is responsible for making a significant impact on the success of the business representing our products, building loyalty and ensuring all customer issues are appropriately handled. The department acts as the link between the customer and the organization.
 

POSITION SUMMARY:
 

Customer Care Representative acts as the link between the customer and the organization. The main focus is to ensure that the customer interactions are processed efficiently, and maintains customer relationships. 
 

REQUIRED RESPONSIBILITIES:

• Provides each customer with world class Customer Care by dealing quickly and efficiently with customer inquiries or complaints.
• Expedites Customer complaints or problems to proper departments, including keeping the customer informed of status.
• Proactively foresees possible complaints, concerns, or complications and plan strategies to avoid or minimize them.
• Forward thinking on new procedures or working practices to improve Customer Care efficiency.
• Communicates to customers to resolves their concern.
• Performs other work related duties as needed. 

REQUIRED QUALIFICATIONS:

• High School diploma or general education degree (GED), and six months of customer care experience. 
• Ability to exceed set departmental goals in a metric driven environment.
• Basic math skills required.
• Ability to read, write, and speak English.
• Investigative and problem-solving skills. 
• Flexibility to work on the weekends and on holidays if needed.
• Ability to adapt to a fast pace growing and changing the environment.
• Ability to work in an open team environment and be a key player on the team.

DESIRED QUALIFICATIONS:

• Excellent organizational, follow – through, communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Basic knowledge on Microsoft Office products (Word, Excel, PowerPoint, etc.).

BOLD is a fast-paced, innovative company full of smart, committed people who are passionate about our products and love helping people find the career of their dreams. We balance work and fun while continuing to build a successful, fast-growing company that is changing the way people get jobs.

Our vision is to revolutionize the online career world by creating transformational products that help people find the careers they love and reach their full potential.

BOLD is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category. 

Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco’s Fair Chance Ordinance.