Customer Care Representative

Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion’s front line support team today as a Customer Care Representative in Houston,TX!

As a Customer Care Rep, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolve customer issues in a timely manner to get them back online in this fast-moving, tech-driven world!

The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.

• What we offer:


• Competitive Pay Rate + other cash bonuses
• Comprehensive benefits package that includes medical, dental & vision health coverage
• Vacation time and holiday pay
• 401k plan
• Tuition Reimbursement
• Fun and casual work environment – food, games, and team events!


• What we require:


• High school diploma or GED equivalent
• Flexibility to work shifts as assigned (shifts can include days, evenings, weekends, or holidays)
• 6 months of previous work experience (retail, restaurant, call center, or equivalent preferred)
• Must pass a pre-employment background check and drug screen


• What will make you a great fit for our team:


• Patience and exceptional listening skills with the ability to multitask

• Must be comfortable offering customers upgraded products/services and overcoming objections
• Dedication to problem solving and Solutions orientated
• Professional and Reliable
• Interested in personal growth and development
• “Challenge accepted” attitude

Asurion, LLC provides wireless handset insurance products and services. The Company offers replacement of lost, stolen, damaged, and malfunctioning devices, as well as roadside assistance programs, technical support, mobile security devices, and electronics protection. Asurion serves customers worldwide.