Major Responsibilities of the Position:
- Employee is responsible for positive customer communication and interaction
- Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
- Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision.
- Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
- Provides informal training to peers.
- Basic understanding of voice and data NB/BB (DS0/1 and 3) circuits: point to point, private line, VoIP and ethernet.
- Efficiently and accurately send access service requests to local exchange carriers.
- Provide detailed and comprehensive written communication via CORE database.
- Able to trouble shoot and problem solve any issues preventing service delivery.
- Accurately complete circuit design in Telcordia System Provisioning, we do IP activations.
Company Description:We believe in people and their amazing potential. Whether you're looking for a job, seeking hires or thinking about working with us, you've come to the right place.
Finding highly skilled employees can be time consuming and costly. And trying to find a new job can be a frustrating experience.
We help people and businesses grow by matching the right talent to their needs, and building rewarding careers for the professionals we place.