Commercial HVAC Dispatcher

Responsibilities:

• Answer phones and book service calls for service

• Handle customer inquiries and complaints with advance conflict resolution skills

• Have appointments organized everyday

• Create service tickets and dispatch to techs

• Contact customers to give ETA’s and confirm next day appointments when needed

• Coordinate parts scheduling

• Coordinate warranty installations and parts

• Keep dispatch schedule up to date at all times (manual & electronic)

• Create and distribute proper WO#’s to techs, jobs and parts

• Ensuring all technicians get the parts and tools required to perform service

• Assist with vendor quotes for bids

• Pull completed jobs for invoicing

• Create and keep up with service contracts

• Other duties as assigned

Requirements:

• Must have knowledge of the Houston and surroundings areas

• 2 years of HVAC terminology and equipment

• Reliable and adaptable

• Positive attitude

• Strong attention to detail

• Works well in a team environment

• Ability to prioritize and multitask

• Ability to build rapport with customers

• Able to keep up with “Peak season” demands

• Proficiency with necessary technology, including computers, software, applications, phone systems, etc…

• High school diploma or equivalent

• Previous Commercial HVAC experience

• Some QuickBooks knowledge

• Forklift experience is a plus!

Comm Air, Inc., is dedicated to proudly serving the Houston and surrounding areas since 1988 in all HVAC needs.