Client Services Assistant (Receptionist)

Pillsbury is seeking a full-time Client Services Assistant to join our San Francisco office.  The  successful candidate must be able to promptly answering telephone calls to the main console and appropriately direct callers and/or forward messages as requested with a professional, cheerful and helpful demeanor.  They must be able to respond promptly to internal calls as well.  They must be able to receive clients and other visitors to the firm in a courteous and professional manner.  They must be able to book conference rooms for the firm’s attorneys and other authorized staff, as well as obtain the necessary details regarding the event, including coordinating meals, refreshments and audio visual needs.  They must be able to provide pro-active and responsive customer service.  The successful candidate must be able to work cooperatively with peers and other firm personnel. They must able to assist with other clerical duties as assigned.  They must be able to maintain the reception area in a neat and clean manner at all times.

The successful candidate will have effective communication skills, both written and oral, strong customer service skills, proficiency in using basic office equipment as well as a computer, along with a working knowledge of MS Word, Excel and Outlook, proficiency in using a telephone console and ability to handle multiple incoming telephone lines, Strong organizational skills, interpersonal skills and attention to detail, ability to work both independently and collaboratively, and the ability to work under pressure in a fast-paced environment. Regular and predictable attendance is essential for a successful candidate in this position.  The hours for this position are 7:00 a.m.-3:30 p.m.; however there may be occasional requirements to adjust work hours by working the 9:30 a.m. – 6:00 p.m. shift in order to provide coverage.  Based on business needs, your work schedule may be modified. High School Diploma required, Associates degree preferred. Two years of receptionist or front desk experience is required, preferably in a law firm, hospitality service or other professional service environment.

Pillsbury people are up for a challenge and thrive in a high-performance environment.  We are motivated to deliver the best outcomes for sophisticated clients. Best of all, we genuinely like working with one another, which is why we consistently rank among the best law firms to work for and the best firms for overall diversity in Vault's annual survey results.
 

• We collaborate. Our team approach enables us to draw from a rich set of capabilities, experiences and talents to deliver the best solutions to meet our clients’ needs.
• We innovate. This is a firm for self-starters with entrepreneurial ideas, and the work we do for clients lands us among the Financial Times’  Most Innovative Law Firms.
• We value transparency. Communications are straightforward, and information is openly shared.
• We are connected. Information moves seamlessly across our platform as we serve clients at any time of day, from anywhere in the world.
• We pursue diversity. Experience has proven that different perspectives yield the most creative solutions.
• We care. Through our pro bono practice, charitable giving programs and volunteer work in our communities, we seek out opportunities to do good. 

While our offices each have their own style and personality, Pillsbury is fully integrated under a single management structure. We are a true partnership, unified by common business objectives and shared values.