Chatter Buzz, a tech-creative digital marketing and advertising agency located in downtown Orlando is seeking a senior Client Relationship Manager. At Chatter Buzz, we power our digital marketing campaigns with data-informed decision making. Our mission is to help small to medium size businesses grow and scale by providing innovative and efficient integrated digital marketing through insights, ideas, and technologies. Chatter Buzz is women-owned and is a certified WBENC/DBE/LGBTBE multi-cultural agency.
We’re picky about the people who work with us and for us, because as much as we are a business, we’re also a family. Even through our growth phase, we’ve managed to preserve our unique culture. We have a simple philosophy that if you take care of your employees, they will take care of customers and the bottom line takes care of itself.
With a distinctive culture, the best-in-class products and outstanding service, Chatter Buzz has been recognized time and time again for our accomplishments within our industry as well as what we do for our clients. Are you ready to join an already winning team and help us continue to grow for years to come?
Job Summary:
The Client Relationship Manager leads by example with proven and effective customer service, communication, and relationship management skills to ensure an exceptional level of service to our clients. This position leads by example in providing exceptional account management and marketing operations support to the Account management team, including leadership, and professionally handles client interactions by phone or in person.
The Client Relationship Manager is empowered to provide subject matter expertise, coaching, and training to the account management team. This position also supports the delivery on a variety of routine daily tasks, such as, but not limited to, reviewing reports, preparing presentations / ideas, and participating in department specific projects.
Essential Duties and Responsibilities (includes but is not limited to):
- Establishing a strong sales/account management relationship with vendors and clients
- Build a trusting and long term relationship with all of the Agency clients
- Attend weekly meetings with clients via Zoom or in-person meetings
- Support account coordinators with their client calls and in-person meetings
- Attend social or networking functions to support client or agency events
- Take a very proactive approach in problem solving (process, accounts and marketing)
- Act as point of contact for complaints and address / solve them
- Assist the team in creating marketing plans to address clients’ business needs
- Advise clients on creating profitable processes and marketing ideas
- Schedule regular meetings with customers to ensure they are satisfied (in-person)
- Help sales team up-sell or cross-sell services and products
- Create and develop processes to improve agency / client long term relationship (retention)
- Train / oversee account manager and coordinators on how to develop their "social maturity" and "social intelligence"
- Retain a 95% client retention within the agency
- Lead my example and manage a handful of clients also on your own
- Stay knowledgeable and abreast of project management and marketing trends
Required Qualifications
- Bachelor's degree required in a in a business-related field such as marketing or management
- An in-depth understanding of business marketing and sales
- 8+ years of experience in a consultative, client-facing or account manager leadership role
- 5+ years experience managing accounts - ranging from sales, new sales, programs, and existing annuity business
- 5+ years experience as a manager / supervisor
- Exemplary personal skills and a personable demeanor, as well as a deep understanding of mutual goals and individual issues
- Strong time management and organization skills
- Strong presentation and problem-solving skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : 15-20% on some months
What You'll Get
- Opportunities for Growth - Chatter Buzz grew by 200%+ over the past 2.5 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.
- Potential Promotional Path: Sr. Client Relationship Manager, Director of Client Relationship Manager
- Additional Compensation: After your 1 year, you will get the opportunity to earn an additional 5% of your base salary as a bonus if you meet your Management Business Objectives (MBOs).
Chatter Buzz Perks and Benefits:
- Fun and laid back team and management
- Hybrid schedule - 3 days in the office & 2 days work from home
- Smart casual attire
- Surprise rewards for a job well done
- Cool office in Downtown Orlando (we even won an award for it)
- Quarterly team outings
- 401k with company matching
- Healthcare cash contribution
- Free Dental, Vision and Teledoc
- Generous paid time off (the longer you are with us, the more vacation you get)
- Unlimited Coffee
- Health and wellness fund (gym membership or arts, etc)
- Personal desk fund
To learn more about us, we highly encourage you to visit our website at
https://www.chatterbuzzmedia.com/orlando-digital-marketing-jobs/
Company Description:Chatter Buzz is a tech-creative digital marketing and advertising agency laser-focused on brand awareness and lead generation. We are a full-service digital agency offering multiple omnichannel services to achieve business growth for our partners.
Our mission is to enable organizations to thrive in this new world of digital business by helping them to harness the power of their data & turn it into actionable insights.