Client Journey Manager (Contract)

InnerView has an immediate opportunity for a consulting professional.  The position will serve as the one of the company’s primary client-facing contacts for solutions in a telecommunications company.
 

We are looking for people, not resumes…a personality, more than just a set of skills. 
 

A Curious Soul - You naturally look at a situation and want to know more.  What is the process behind something?  What makes a person tick?  You find yourself wondering about things frequently and are eager to dig in and learn more.
A Chameleon – You are a “Swiss Army Knife” who thrives on adapting to a variety of situations and changing environments.  Flexibility is one of your strongest qualities.
A Relatable Communicator - Confident enough to present to a C-level executive, but humble enough to listen to and learn from any person within an organization.  Empathy and building relationships come naturally.
An Observer – You listen to what people are telling you and can recognize key pieces of information and what to do with it.
An Inclusive Perspective- Through your experience, you bring inform a point of view, but you are wise enough to seek input from others with diverse perspectives to shape your position.
An Optimist – A positive disposition that is infectious and inspiring to those around you.
A Path Finder – Real change comes by thinking about things differently.  You recognize when to challenge the current approach and have the guts to tell your partners (internally and externally) why a different path is worth considering.

Summary

InnerView has an immediate opening for a full-time, contract position to support a telecommunications client in the re-launch of a connected home product. The role will be responsible for coaching front-line representatives to increase their confidence in positioning the upgraded product to customers.  The ideal candidate will be high-energy, thrive in a dynamic sales environment (retail, call centers, etc.) and be willing to travel extensively.

Core Responsibilities

• Provide on-site support to customer-facing sales representatives on ways to integrate an updated version of a smart home product into their sales conversations
• Activities to include coaching, facilitating sales team huddles, observing sales interactions
• Develop materials and content as requested
• Proofread and edit training materials
• Analyze the effectiveness of tactics and provide strategic recommendations
• Manage all aspects of onsite support with client including: 
• Work with leadership to schedule trainings, facilitations and other events
• Connect with various levels of management, to ensure daily adherence to the team plan
• Coordinate calendar to ensure all tactics are executed on schedule
• Provide a weekly readout for main Stakeholders covering what was accomplished, opportunities, observations and success stories.  
• Maintain timely and accurate completion of administrative responsibilities (expenses, time sheets, etc.)
• Compliance with company/client policies and procedures (travel, expenses, vacation, etc.)
• Provide the InnerView Client Journey team with feedback, recommendations related to opportunities

Qualifications

• Position requires 100% travel for client delivery
• Minimum of 3 years of experience in b2c sales, sales coaching, sales training, customer service
• Call center experience preferred
• High energy, ability to motivate people
• Strong presentation skills
• Highly organized with a demonstrated ability to work independently
• Experience influencing individuals in all levels of business
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
• Four-year degree preferred

InnerView is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. We ensure that the people who represent a brand have a sense of belief, confidence, and pride in the marketing messages. InnerView gives these internal audiences the tools and strategies to tell their company story confidently and consistently. Leveraging its proprietary Brand Transfer Score™, InnerView gives B2C marketers greater ability to influence the customer conversation - connecting the "boardroom to the showroom". The result is a better return on marketing investments through improved conversion, better customer satisfaction and accelerated revenue. For more visit www.innerviewgroup.com