Clean Beauty- Lead

Careers

Our Credo stores offer clients the largest selection of safe, non-toxic beauty products.  Credo’s mission is to change the way people think about the products they put on their bodies. Credo’s in-store Experts, both makeup artists and estheticians, are informed, passionate advocates for clean beauty and provide exceptional in store customer service. 

The individual in the Lead role is responsible, when they oversee the store, for operating the store effectively and, professionally and ensuring all customers are receiving a world class client service experience.  They help ensure operational excellence and maintain store standards.  The Lead is responsible for educating & selling over 110 brands to our clients.  Through one-on-one personal attention; clean swap consultations, mini facials, wax services, & color consultations, we work closely with all clients to ensure satisfaction.

We work cohesively in a beautiful retail environment supporting creativity & inspiration.  Our professional setting offers our clientele an extraordinary shopping experience & our staff a welcoming place to work.

• As a Key Holder position, you are responsible to lead the opening and closing duties and ensure store standards are maintained. Flexible availability to work days/nights/hours, weekends and holidays is necessary.
• Take the lead on any customer issues that come up, while you oversee the store, in a professional manner and work through the resolution.
• Review business reports and store goals. Share performance with the team and provide updates on current performance to ensure achievement of the Daily sales goal.
• Address any staff concerns that you see, or are brought to your attention, while you oversee the store. Provide peer to peer coaching when appropriate. And in a timely fashion bring the concern to the Store Manager’s attention as well.
• Assist in completing store administrative work and ensure compliance with all policies and procedures
• Ensure the condition of the store and the visual merchandizing standards are outstanding by supporting daily cleaning, maintaining stock as well as visual presentations.
• When in charge of the store ensure adherence to payroll expectations. In the event of an unexpected slow business day work with the team to reduce hours as appropriate to try and not exceed the payroll goal for the day.
• Operate Credo Live to support our online clientele and drive sales
• Offer mini facials, makeup applications and clean swaps to inspire sales and future repeat business

• **If an esthetician, offer spa services within our Tata Harper Spa & perform on the floor wax services

• Additional store duties as needed

• Experience as selling professional
• Excellent communication and interpersonal skills
• Demonstrates a passion for guest service and a competency for selling.
• Excellent communication and interpersonal skills
• Organization and planning skills.
• Must have flexible availability to work days/nights/hours, weekends and holidays. 
• Lift and carry 50 pounds; bend and stretch to stock shelves
• Work in a retail store with a “scent-filled” environment
• Handle and apply cosmetic products to clients
• Some travel time may be required
• Move around in the back rooms/offices
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Being able to stand for long periods of time
• This is a retail position, so your physical presence is required

Our mission has always been to change our industry for the better. Beauty is one of the least regulated consumer categories. It is legal for companies to use chemicals known to be harmful, or that have never been evaluated for safety. Add to that the materials that are unsustainable or misleading, and there is a lot of opportunity for improvement. Credo's passion to change business-as-usual led us to define clean, and establish the highest standards in beauty retail. We are dedicated to inclusivity, transparency and education. (And of course fun. It is still beauty, after all.)