Cisco Unified Communication Analyst needs 5+ years of hands-on experience with collaboration and unified communication technologies
Cisco Unified Communication Analyst requires:
- Bachelor’s degree in Computer Science or Information Systems is preferred, but equivalent experience in Unified Communications and IT operations (3+ years) will also be considered.
- 5+ years of hands-on experience with collaboration and unified communication technologies, including: Cisco Call Manager Crestron Audio Video Platforms Routers & Switches Cisco Control Hub Expressway Cisco Cube Multicast video and data packet analysis Strong understanding of VoIP protocols (H.323, SIP) and concepts like firewall/NAT traversal and gatekeepers.
- 5+ years of experience in a customer-facing role such as Customer Support, Sales Engineering, or a similar position that involved building and managing strong customer relationships.
- Cisco certifications CUCM training, CCNP (Voice), CCNP, CCIE, CCNA Other relevant certifications: Crestron CTI, AVIXA, BICSI, CEDIA
- Extensive experience with popular web conferencing platforms: Webex, Google Meet, Zoom, and MS Teams.
- Proficiency with TCP/IP networking, IP telephony, web conferencing, and switching/routing protocols.
- Demonstrated ability to troubleshoot complex network deployments, utilize appropriate debugging tools, and drive issue resolution.
- Experience with PC and desktop applications such as Microsoft Office Suite and email.
Cisco Unified Communication Analyst duties:
- Delivers on assigned technical tasks within deadlines, encompassing analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, and documentation.
- Possesses technical and design skills, adhering to established standards and procedures.
- Resolves intricate technical issues within defined service level agreements, ensuring customer satisfaction.
Company Description: Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job