Call Center Representative

Title: Call Center Representative (Prefered Banking Experience)

Work Location - Remote (temporarily, candidates must be able to eventually commute onsite in Pasadena)

Duration: 6+month’s contract

Position Summary: - Responds to customer inquiries and independently resolves issues. -Displays etiquette, knowledge, and solutions when servicing customers. -Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. - Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. - Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -Strong knowledge of Bank’s products and services leading to appropriate solution recommendations -Consistently achieves productivity and service key performance metrics. -Ensures adherence to Bank’s policies and standards on every transaction. Required Skill Set: - Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.

• Must have their own computer/laptop for use
• Own internet
• Quiet location to work securely without interruption

REQUIRED:

• Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
• Some work every Saturday and others work every Sunday.
• Although we have adjusted hours now we will eventually return to normal hours and require the flexibility.
• PHONE INTERVIEWS are scheduled between 10am and 5pm M-F

CALL CENTER HOURS:

• The hours of operations are from 5am to 6pm Mon-Fri, 6am-3pm on Sat, and 8am-1pm on Sunday. Flexibility is a must.
• Hours will be based on the needs.
• Almost all Bankers have a steady schedule for work life balance however we can’t commit to a set schedule prior to hiring the employee
• Some are scheduled for the 5am shift, others are for the 6am, and others as late as 9:30 am.
• Some work every Saturday and others work every Sunday.

About Real Soft Inc.
Real Soft, Inc. is a talent agency that works with Fortune 100 firms in the US helping them find top talent for their contract, and contract to hire roles. You can learn more about our firm by going to: www.realsoftinc.com