Call Center Representative

Compass Health Center is seeking a full-time Call Center Representative to join our growing organization in our Northbrook, IL office.

Compass Health Center is a recognized leader in crisis-level mental health, setting the standard for excellence in the PHP/IOP space. Our evidence-based approach (CBT, DBT, ACT) and collaborative, team-based environment make Compass the best place to start or build your career.

As a Call Center Representative, you will be a key point of contact for our patients and will hold the responsibility of representing the organization with courtesy and professionalism. Your primary responsibility will be to schedule patient appointments and obtain detailed patient information over telephone. You will also be responsible for assuring all incoming patient inquiries are taken care of in a timely and professional manner.

If you are a highly motivated administrative staff member who is compassionate, honest, organized, detail oriented, conscientious and enjoys working in a team in a fast paced environment, you would be a great fit for our organization.

Your responsibilities will include:

• Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner
• Successfully explain all Compass programs
• Scheduling appointments for new and existing patients
• Obtaining detailed, confidential patient demographic and insurance information in preparation for intake
• Making reminder calls for intake evaluation appointments and psychiatrist outpatient appointments
• Assisting family therapists in scheduling priority family sessions
• Performing data entry of patient information
• Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents

• Hold a Bachelor's in Psychology or related field
• Have previous administrative, customer service, or scheduling experience
• Medical/insurance office experience would be a plus
• Are able to deal with sensitive patient situations in a compassionate and confidential manner
• Are organized and detail-oriented
• Enjoy a fast-paced, collaborative environment
• Proficient in Microsoft Office
• Flexible schedule

• 401K with generous company match
• Performance based raise structure, with the opportunity for an annual raise, up to 6%, based on annual review

Overview
HeadquartersNorthbrook, IL
Size  51 to 200 employees
Founded  2011
Type   Private Practice / Firm
Industry  Health Care Services & Hospitals
Sector  Health Care
Revenue  $1 to $5 million (USD)