Job Functions:
- Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
- Maintains confidentiality of customer's nonpublic information.
- Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
- Provides written and verbal responses to customer inquiries as needed.
- Additional job duties as assigned. Able to demonstrate a willingness to learn
- Computer proficiency is essential
- Able to adhere to schedules, multitask and meet deadlines
- Demonstrates good listening skills, strong customer service skills
- Professional communication skills (both verbal and written)
- Able to work in a fast-paced team environment
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Company Description:Community Integration Support Services LLC (CISS) helps children and adults with intellectual and developmental disabilities live successfully in their community by providing support services that promote safety and dignity with a person-centered approach. Our goal is to obtain optimal individual independence, health, and quality of life.