Call Center CSR needs manufacturing experience
Call Center CSR requires:
- Must have: SAP/ QP1 experience
- Background in call center environment, and managing account from the customer via email, phone, and emails.
- Must be willing to work and ready to engage with the team
- Must have manufacturing experience.
- Fast pasted environment
- Working understanding of color matching
Call Center CSR duties:
- On phones regularly, managing multiple accounts
- Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
- May initiate customer contact to proactively identify and address customer needs.
- Monitors the resolution process to ensure other departments follow through on requests.
- Opens and accurately maintains customer accounts by recording and updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
- Process accurate order entry
- Works to understand product schedule for Liquid and Powder Coatings manufacturing sites
Company Description: Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job