Call Center Agent

Hi 

Hope you are doing well !!

Kindly go through the job description and let me know your interest.

Position: Customer Care Agent (Call Center)

Location: St. Louis, MO

Duration: 12 Months

Job Description:

• Analyst Level (1-4 Years Experience)
• Minimum HS Diploma or GED
• Minimum 1yr customer service experience, preferably in a call center
• Perform customer request/problem identification and follow defined procedures to resolve correctly
• Receives and log internal and/or external customer problem/request/issue and ensure proper documentation
• Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
• Demonstrate understanding of the customer's business needs and maintains high customer satisfaction ratings

VDart Inc is a global, emerging technology staffing solutions provider with expertise in Digital (AI,RPA IoT), SMAC (Social, Mobile, Analytics & Cloud), Enterprise Resource Planning (Oracle Applications, SAP), Business Intelligence (Hyperion) and Infrastructure services. We work with leading System Integrators, private and public sectors. We have deep industry expertise and focus in Automotive, BFSI, Manufacturing, Energy & Utility, Healthcare, and Technology sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the industry solutions. With our Core focus in emerging technologies, we have provided global technology workforce solutions in USA, Canada, Mexico, Brazil, UK, Australia & India. We take pride in delivering specialized talent, superior performance and seamless execution to meet challenging business needs of customers worldwide.
Recent Awards & Recognition:
2019 NSMDC MBE of the Year
2018 VDart Inc. featured in Accenture Corporate Citizenship Report 2017
2018 GMSDC – MBE Advocate of the Year & Eagle Award
2018 VDart Ranked for 5th Consecutive Year as a Best & Brightest Place To Work in Atlanta
2017 Supplier of the Year Class IV - NMSDC
2017 Top Ten Asian American Business - USPAACC Diversity In Action Awards
2017 INC 5000 – America’s Fastest Growing Privately held Companies - Rank #1967
2017 Minority Business Enterprise - Advocate of the Year - GMSDC
2017 Connecting Generations Award - Mary Parker Foundation
2017 INC Magazine's Best Workplaces 
2017 VDart Ranked for 4th Consecutive Year as a Best & Brightest Place To Work in Atlanta
2017 ACG Fast 40 - Ranked #10 in Upper Middle Market Category
2017 VDart Places on USPAACC's Fast 100 List for 5th Consecutive Year
2017 VDart wins Atlanta Business Chronicle's Pacesetter Award in 6th Consecutive Year
2017 EY Entrepreneur of the Year – Southeast, Technology Services
2016 Atlanta Business Chronicle - Small Business Person of the year