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Job Title: Business Analyst 2
Location: Columbus, OH
7 months with possible extension
** Candidates must be local to Columbus, OH**
Personal laptop required. DAS does not issue laptops.
Job Summary:
Candidate will support the Ohio Benefits and Medicaid programs by performing casework that supports up to 88 counties. Casework includes activities such as application intake, obtaining customer verifications, eligibility processing and complex case analysis.
RESPONSIBILITIES:
Enter and analyze data to ensure correct eligibility adjudication
Compare and evaluate of disparate and sometimes conflicting data
Perform analysis and diagnosis of client issues by demonstrating an understanding of client needs based on information gathered from multiple data sources.
Support the execution of case management activities including initiating and responding to requests, coordinating with internal and external partners, researching and resolving issues, and gathering information.
Analyze data to make informed decisions and determine appropriate outcomes based on automated system rule sets.
Escalate issues to Team Lead and maintain open line of communication regarding work status
Create and/or support project deliverables and work products
MINIMUM REQUIREMENTS:
Strong customer service communication skills. Candidate must be comfortable requesting additional information from clients and business partners via phone, e-mail, and postal mail.
Strong Problem-Solving and Critical Thinking Skills
Ability to assess technology system transactions and functionality
Ability and Willingness to Learn in a Fast Paced and Changing Environment
Strong team-building skills and an ability to work in a team environment
Take Initiative Without Constant Direction
Attention to Detail
Strong Analysis Skills
Ability to Challenge the Status Quo
Works well Under Pressure
Handles Constructive Feedback
Willingness to Share Knowledge
MANDATORY REQUIREMENTS:
Minimum of Two Consecutive Years of Employment with the Last Two Employers
40 Hours Per Week – Monday Through Friday
DESIRED SKILLS:
Medicaid Experience Preferred, especially in eligibility determination
IPS Technology Services = Service Offerings