Bilingual Helpdesk Support

Role: Bilingual Helpdesk Support

Location: Mesa, AZ

Rate: $18 per hour(On Cognizant’s W2)

# Positions: 4

Relevant Experience and Minimum # of Years

1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate’s Degree.

2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.

Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.

• Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
• Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
• HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
• Network connectivity, dial up and wireless systems troubleshooting skills
• Knowledge on active directory, domain controllers, password reset tools, etc.
• Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
• Work experience with Global clients (preferred)
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in a 24x7 environment
• Understanding Contact/call center metrics
• 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills

Answer inbound calls from clients in need of system repair. Troubleshoot system errors, and restore malfunctioned point of sale (POS) systems.

Educational Requirement

Associates Degree preferred, HS Diploma required

NLB Services is a fast-growing Technology Services Company with client projects that involves new and exciting technology areas and solving challenging business problems. Our domains include a broad range of technology areas (ERPs, CRMs, Digital and Mobile Development, BI Platforms, and others), Data Analytics and advisory work on Process Improvements and Outsourcing initiatives. If you are ready to be challenged and solve our clients’ problems, please share your profile with us.