Applications Success Manager .

APPLICATIONS SUCCESS MANAGER 
 

Position Description

The Applications Success Manager is charged with accelerating the delivery of revenue-generating and/or value-added client facing and internal applications that improve business process and the user experience.  This includes managing and supporting MS 365 applications (particularly growing adoption of SharePoint Online, Office, Teams), in addition to other enterprise-wide applications such as Litera Desktop Bundle, Intapp Time, Adobe, DocuSign, etc.  Responsibilities include introducing new features as released and ensuring users receive ongoing training and identifying new applications/services.  The Applications Success Manager is involved in all aspects of new application deployment, from initial research, evaluation, acquisition, design, testing, implementation and, finally, training and support.   The Applications Success Manager works closely with the Firm’s Learning and Change Management Consultants and administers the Firm’s Learning Management  and Security Awareness Systems.
 

Functions
 

In evaluating applications, the Applications Success Manager must conduct extensive research to identify products and releases.  Once the best products have been identified, demos must be arranged for stakeholders and a thorough evaluation conducted to determine cost/benefit, features and functionality, ease of use, impact on users, reliability, scalability and compatibility with the firm’s existing and future technology infrastructure footprint.
 

Once a product has been selected, the Applications Success Manager must work with the IT Team and other stakeholders to customize and design the product to ensure ease-of-use, standards compliance, functionality and reliability.  The position must coordinate the installation and manage IT department and pilot user training and testing. Testing must be conducted not only for new products, but also for existing application releases and versions. Only after these products have been thoroughly tested can the Applications Success Manager begin the user training and buy-in process. 
 

The training and buy-in process includes the preparation of course outlines, curricula, training handouts, training schedules and logistics.  Additionally, the position must assist with the development of an internal marketing plan that consists of:  communicating early and often a consistent message about the vision and value of the change (“What’s in it for me?”), setting realistic expectations, involving stakeholders and section coaches, and developing metrics for measuring success.  
 

After application deployment and training, it is the Applications Success Manager’s job to ensure that the Firm realizes the full value of its technology investment.  This means working with the Firm’s Virtual Trainer to ensure users are familiar with all features and functionality of the applications they use to support their job functions.  
 

• Workflow and automation projects, including analysis, design, and implementation.
• Corrective action to resolve tier three application related problems reported directly by users, assigned or escalated by the Help Desk
• Logging and tracking resolution of all problems reported directly by users or assigned by the Help Desk. 
• Maintaining Application related policies and procedures
• Maintaining Application library and inventory
• Strategic planning participation
• Recognizing and identifying potential areas where existing policies and procedures require modifications. 
• Performing at or above the IT performance standards as set forth in the internal policies and procedures.
• Preparing weekly status reports quantitatively reporting results of activities.
• Understanding all facets of client confidentiality and privacy policies, participating in the Firm’s security awareness program 

Skills & Qualifications

• Technically curious and technically confident
• People person able to make and maintain positive and constructive relationships with clients, both internal and external; a team player and team builder
• Passionate about managing change and improving the user experience 
• Results oriented, analytical, critical and strategic thinker
• Highly organized, able to multi-task, and meet aggressive deadlines 
• Agile.  Works comfortably in a constantly evolving environment, and demonstrates calmness and composure in stressful situations
• Excellent communication, collaboration and technical writing skills
• Experience with current training and change management methodologies
• Working knowledge of MS 365, particularly SharePoint Online, Office, Teams
• Working knowledge of MS 365 Power Apps and Power Automate a plus
• Familiarity with Time Entry and Document Management Systems
• Familiarity with cloud architecture, such as SaaS, PaaS, and IaaS
• Working knowledge of all hardware and software in use within the enterprise

1OX Recruiting Partners has a refreshing approach to recruiting.  Our purpose and passion is to Connect Relationships and Elevate Careers and Lives.  We are a group of experienced professionals from a wide variety of walks of life specializing in different industries and geographies which gives us a unique ability to be successful in nearly any niche of recruiting. Please let us know if you or anyone you know is a good fit for any of the attached positions.