POSITION OVERVIEW
Perform administrative functions serving as the central point of contact between all maintenance technicians, property managers, residents, and outside parties.
ESSENTIAL DUTIES& RESPONSIBILITIES:
- Greet and welcome guests as soon as they arrive at the property
- Provide administrative and clerical support including answering phone calls, email inquiries/requests for work orders from tenants, property managers, and/or resident managers
- Administer, input, and review work orders in the Yardi database
- Assist with completing work orders with crew notation; entering changes and miscellaneous notes in the Yardi database
- Assign and schedule technicians to the designated work order
- Set up calendar appointments, if requested by the tenant or management
- Perform research as necessary to locate and correct work order entries
- Coordinate with various departments for maintenance that requires assistance from vendors
- Conduct 60% of work order follow ups for LA region
- Hands on duties needed, organizational projects, general errand running etc.
- Coordinate monthly order of office supplies and maintain proper stock levels
- Own the condition of the offices at all times, making sure it is always tidy, professional, presentable and clutter-free
SKILLS, KNOWLEDGE AND ABILITIES
- Associate/Bachelor degree preferred
- Proficient in spoken and written English
- Bilingual (English and Spanish preferred)
- Minimum one year of administrative support experience
- Punctual, courteous, professional and reliable
- Excellent communication skills
- Detail-oriented and willing to learn
- Excellent customer service skills/experience
- Ability to courteously and professionally handle multiple calls and e-mail inquiries with tenants and office personnel
- Proficient in Microsoft Office (Word, Excel, Internet Explorer, Outlook)
- Ability to learn property management software (Yardi experience is a plus)
Company Description:Since our founding in 1955, Mosser has grown to become a recognized leader in renovating and restoring apartments in historic buildings throughout San Francisco, Oakland, and Los Angeles. We blend vintage details with modern upgrades in all the right places, striking the perfect balance between authentic and awesome. Find your place at Mosser today.