Job Summary: The Acute ER Patient Access Manager is responsible for overseeing all aspects of patient access in the emergency department. This includes managing staff, optimizing patient registration processes, ensuring compliance with regulatory standards, and enhancing patient satisfaction.
Key Responsibilities:
As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.
- Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
- Responsible for ensuring QA on registrations for all areas of Registration.
- Perform patient registration functions when needed to ensure wait times are kept to a minimum.
- Follow-up on patient complaints promptly.
- Supervise and maintain the productivity of employees.
- Responsible for Dept. Operations Report, FTEs and Operating budgets.
- Responsible for conducting monthly staff meetings and in-services for all responsible areas.
- Assume on-call responsibilities to ensure adequate staff and problem solving
Qualifications:
- Bachelor’s degree in healthcare administration, business, or related field
- Minimum of 3 years of experience in patient access or healthcare administration.
- Strong understanding of emergency department operations and patient access processes.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities.
- WILL CONSIDER CLINICAL MANAGERS/ PRACTISE MANAGERS W/ AT LEAST 2 YRS
Benefits:
- Relocation Assistance
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company Description:Our main goal is sourcing to find the right applicants to fill the open jobs, that's listed on our website. We also take time out to learn more about the candidates that's interested and very serious when it comes to landing the job. We also focus on getting you prepared by making sure, you get a chance to have the opportunity to have an onsite schedule interview, to move forward within the client hiring process.