The purpose of this classification is to receive and respond to incoming calls to the City’s emergency 911 communication system and to dispatch emergency service and/or law enforcement personnel as appropriate.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
KNOWLEDGE, SKILLS and ABILITIES:
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.
Performs other related duties as required.
High School diploma or GED; supplemented by some experience customer service or a related field, data entry (25 wpm); or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. Must obtain and maintain training and/or certification in the following: Basic Communications Officer, or other training and certifications as deemed necessary. This position requires shift work, overnight, holiday and weekends hours.
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
Position will be open until filled.
City of Kennesaw-Growing City, Growing Careers
From its pre-Civil War beginnings in the 1800s, to its current reputation as a Best City to Live In, Kennesaw has been recognized throughout the U.S. for its standards of excellence and quality of life. Kennesaw has grown to a community of 36,000 residents within a 9-square-mile area. Located 26 miles north of downtown Atlanta near I-75, Kennesaw has taken advantage of its convenient location and the willingness of its employees to provide a strong base of services to businesses, residents, and visitors alike.
The City of Kennesaw is an Equal Opportunity Employer and the Kennesaw Police Department actively recruits any qualified person regardless of race, color, religion, national origin, sex, or age.
We participate in the E-Verify program as required by law. To find out more, visit. www.everify.gov