Position Overview
The ServiceNow Developer is responsible for working to develop, design, and own technical solutions on the ServiceNow platform. The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. The position will
Clearance
Secret Clearance
Location
Remote
Responsibilities
- Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
- Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
- Develop existing and custom applications within ServiceNow including integrations with other applications
- Hands-on experience in Service Catalog/Service Portal modules
- Create and use update sets to move customizations between ServiceNow instances
- Design for and maintain a highly available and recoverable environment
- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
- Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform and its SDLC
- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
- Work with process managers to fully understand business functionality, pain points, and areas of improvements
- Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
- Proactively keep ServiceNow skills current
- Manage and lead the development work of vendors and consulting staff
- Mentor and share technical knowledge with the service management team
Skills and Qualifications
- ServiceNow Certified Application Developer
- 5+ years ServiceNow administration in an enterprise environment
- 5+ years of experience in ServiceNow development
- 5+ years of experience in IT Service Management process design
- 2-4 year technical-oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with business processes
- 3+ years of experience with ITIL or ITIL Intermediate certification
- Excellent interpersonal, communication, collaboration, and documentation skills
- Asset management experience
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Paid Federal Holidays
- Professional development assistance
- Referral program
- Tuition reimbursement
- Travel Reimbursement
- Phone Compensation
Company Description:At CWN, our employees are our most valuable asset, and we treat them as such. We provide extensive opportunities for professional growth in a fun, fast-paced, and high-energy environment. CWN culture encourages individual responsibility and team success. If you are results-driven, bright, passionate, energetic, and want to join a team of outstanding professionals, then CWN is the place for you.