Customer Success Manager
Location: Austin, TX or Boston, MA area | Hybrid | Expect quarterly client travel
Type: Full-Time
Experience Level: Mid-Level (3-4 years)
Start Date: April 2024
Salary: $80-85K with a bonus of $10-15K
About us
As an organization, we are built to help companies find and engage with their most valuable audiences.
Built for a privacy first world, our platform provides rich consumer insights from cookieless data sources to deterministically understand and activate audiences.
Our focus as an organization is to democratize data through the power of AI & ML to provide consumer intelligence unpacked from black-boxed marketing ecosystems. This puts marketers back in control of their data for better business decisions.
Role Overview
We are seeking a dynamic Customer Success Manager who is passionate about digital
media strategy and audience intelligence technology.
The ideal candidate will be a strategic thinker with a strong background in adtech and/or digital media. Your role will
involve working closely with our clients to ensure they are maximizing the benefits of the consumr.ai platform.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, long-lasting customer relationships.
- Understand client needs and objectives to ensure alignment with our services.
- Product Expertise: Demonstrate in-depth knowledge of our products and services.
- Guide clients through best practices and tailored solutions to achieve their goals.
- Data Analysis: Utilize analytical skills to interpret data and provide actionable insights to clients.
- Help in optimizing targeting and improving customer engagement strategies.
- Feedback and Improvement: Act as the voice of the customer within our company.
- Provide feedback to our product and engineering teams to help shape future product development.
- Training and Support: Conduct training sessions and workshops for clients.
- Provide ongoing support and resolve any issues that arise.
- Adoption Planning: Establish and Monitor a Joint Success Plan for each account in your assigned portfolio.
- Ensure the consumr.ai platform is accepted as ‘table stakes’ by each client organization.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 3-5 years of experience in customer success, account management, or a similar role, preferably in digital media or adtech.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation abilities.
- Proficiency in Meta ads Manager, Google Ads a plus
- Understanding of how brands typically approach first party data activation is a plus.
- Working with start ups is a plus
Company Description:Kindred Communications is boutique direct-hire placement headhunting firm with a focus on diversity and inclusion tech placement. We strive to diversify the workforce once placement at a time.